Regulation XVIII: Student Complaints Procedure 

The document provides information about the procedure for students who want to make a complaint to the University.


Undergraduates, Taught postgraduates

Our expectations of you under this policy:

If you are considering making a complaint, you are advised to read this document and, if you do decide to go ahead, follow the details set out under the ‘informal stage’ and then, if necessary, the ‘formal procedure’. 

Your expectations of us under this policy:

The University will consider complaints made by students according to the details and time limits contained in this document, and will inform students of the result.

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Accompanying documents:


Who to contact

Students should contact their School or Faculty Office for specific advice about submitting a complaint. Completed complaint forms should be returned to your Faculty Office.