Residences Complaints Procedure

Our expectations of you under this policy:

The University of Manchester is responsive to the needs of our students and visitors and welcomes comments and complaints as a means of improving services. We won't necessarily be able to change the things in the way that you would like or always meet your needs but we will always be able to give you an explanation of how a decision has been made.

Your expectations of us under this policy:

To deal with complaints in accordance with all University policies in a timely manner.