Residences Complaints Procedure

Outlines the procedure for making a complaint in regards to any aspect of student residences.

Undergraduate or postgraduate students, parents, members of the public

Our expectations of you under this policy:

The University of Manchester is responsive to the needs of our students and visitors and welcomes comments and complaints as a means of improving services. We won't necessarily be able to change the things in the way that you would like or always meet your needs but we will always be able to give you an explanation of how a decision has been made.

Your expectations of us under this policy:

To deal with complaints in accordance with all University policies in a timely manner.

View the full policy document

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Who to contact

Mrs Tracy Altham
Accommodation Office
Grove House
316 Oxford Road
Manchester M13 9WJ


Tel: 0161 275 7288