Appeals and Complaints Procedure for Applicants

This document provides information about applicant appeals and complaints and explains the procedure for making an appeal or complaint following an application for admission to the University. An appeal is the request for reconsideration of a decision on an application for entrance to a University course or programme. A complaint relates to the services or facilities offered by the University or to the actions or behaviour of a member of staff during the selection process.

(Please note that this document specifically relates to appeals and complaints regarding the application procedure for admissions to the University; separate appeals and complaints regulations are in place for existing students).

All applicants to the University for undergraduate, postgraduate taught and postgraduate research programmes

Our expectations of you under this policy:

Applicants can use the document to consider whether they have grounds for appeal before completing the Appeals and Complaints Form.  Applicants should also take note of the timescales set for submission of an appeal or complaint.

Your expectations of us under this policy:

The University will handle appeals and complaints in line with the procedure and respond to applicants within the timescales stated.  The University will not disadvantage in any way any applicant who uses the procedure to make an appeal or complaint.

View the full procedure document

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Who to contact

Student Admissions Team

Tel: +44 (0) 161 275 2077
Email: ug-admissions@manchester.ac.uk

Tel: +44 (0) 161 275 4740
Email: pg-admissions@manchester.ac.uk