A Basic Guide to Student Complaints

The document aims to make the University’s complaints procedure easier to understand. It provides information about the procedure for students who want to make a complaint to the University, including the kinds of complaints that are covered and how to make a complaint.

Undergraduates, Taught postgraduates

Our expectations of you under this policy:

If you are considering making a complaint, you are advised to read this document and, if you do decide to go ahead, follow the details set out within it and the main Regulation XVIII: Student Complaints Procedure.

Your expectations of us under this policy:

The University will consider complaints made by students according to the details and time limits contained in this document, and will inform students of the result.

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Who to contact

Students should contact their School or Faculty Office for specific advice about submitting a complaint. Completed complaint forms should be returned to your Faculty Office.