The document aims to make the University’s complaints procedure easier to understand. It provides information about the procedure for students who want to make a complaint to the University, including the kinds of complaints that are covered and how to make a complaint.
Undergraduates, Taught postgraduates
If you are considering making a complaint, you are advised to read this document and, if you do decide to go ahead, follow the details set out within it and the main Regulation XVIII: Student Complaints Procedure.
The University will consider complaints made by students according to the details and time limits contained in this document, and will inform students of the result.
Students should contact their School or Faculty Office for specific advice about submitting a complaint. Completed complaint forms should be returned to your Faculty Office.